Refund policy
Return and Refund Policy
Thank you for shopping at [Hidden Leaf Collectibles]! We want you to be completely satisfied with your shopping experience. Here is our return and refund policy:
1. Return Policy
You have 30 days from the date you received your order to return an item, as long as it is in its original, unused condition.
2. Item Eligibility
Cards: Cards must be in their original condition (unwrinkled, unscratched, with all original protective materials).
Collectibles: All items must be in their original packaging and undamaged.
3. Return Process
To initiate a return, please follow these steps:
Contact our customer service at [HiddenLeafCollectibles@email.com] to obtain a return number.
Pack the item carefully in its original packaging.
Indicate the return number inside the package.
Send the package to the following address:
(691 Rue Sainte-Marie
Marieville, QC J3M 1J2,Canada)
4. Return Fees
The shipping costs for returning items are the responsibility of the customer, except in the case of an error on our part (damaged or incorrect item).
5. Refunds
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [29] business days.
6. Exchanges
If you wish to exchange an item, we recommend that you return the original item and place a new order for the desired product.
7. Non-Refundable Items
Certain categories of items are not eligible for return, including:
Sale or Promotional Items
Custom or One-of-a-Kind Items
8. Contact
If you have any questions or concerns about your order or our return policy, please contact us at [HiddenLeafCollectibles@email.com].
Thank you for shopping at [Hidden Leaf Collectibles]! We want you to be completely satisfied with your shopping experience. Here is our return and refund policy:
1. Return Policy
You have 30 days from the date you received your order to return an item, as long as it is in its original, unused condition.
2. Item Eligibility
Cards: Cards must be in their original condition (unwrinkled, unscratched, with all original protective materials).
Collectibles: All items must be in their original packaging and undamaged.
3. Return Process
To initiate a return, please follow these steps:
Contact our customer service at [HiddenLeafCollectibles@email.com] to obtain a return number.
Pack the item carefully in its original packaging.
Indicate the return number inside the package.
Send the package to the following address:
(691 Rue Sainte-Marie
Marieville, QC J3M 1J2,Canada)
4. Return Fees
The shipping costs for returning items are the responsibility of the customer, except in the case of an error on our part (damaged or incorrect item).
5. Refunds
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [29] business days.
6. Exchanges
If you wish to exchange an item, we recommend that you return the original item and place a new order for the desired product.
7. Non-Refundable Items
Certain categories of items are not eligible for return, including:
Sale or Promotional Items
Custom or One-of-a-Kind Items
8. Contact
If you have any questions or concerns about your order or our return policy, please contact us at [HiddenLeafCollectibles@email.com].